Youth Legal Service (YLS) is committed to ensuring any person or organisation using YLS services or affected by its operations has the right to lodge a complaint and/or provide feedback on the services they have received.
All concerns raised and feedback will be addressed in ways that ensure access and equity, fairness, accountability, and transparency.
Complaints and feedback may be made by:
A person wishing to make a complaint may do so in writing or verbally or by email to the staff member they were dealing with at the time, or the Director or Principal Solicitor
You have the right and will be encouraged to have an advocate or support person with you when speaking to staff should you wish.
If you require an interpreter to assist you in making a complaint or providing feedback, please let us know so we can arrange an interpreter for you.
If you are not satisfied with the outcome, you can make a complaint to the Legal Practice Board if the complaint is of a legal nature.
The Legal Practice Board can be contacted via https://www.lpbwa.org.au or at 111 St George’s Terrace Perth WA 6000 or telephone 08 6211 3600